On Time
Support center

Help, answers, and next steps for On Time clients.

Start with the FAQ page for product questions about setup, plans, reminders, navigation, and acknowledgement flows. If you still need help after that, use this page to find the right next step.

FAQ

Read the public FAQ

The new FAQ page covers device login and setup, plans, account registration, reminder channels, app screens, Reminder Center, individual reminders, and ACKing reminder series.

Troubleshooting

Delivery and account diagnostics

  • Missed reminder troubleshooting
  • SMS, voice, and email delivery help
  • Account access and settings recovery guidance

Portal

Need a direct next step?

If the FAQ does not cover your situation, use Contact Us for account-specific help or go to Client Login if you are ready to sign in.

The FAQ is now the fastest public route for common product questions, with contact and login links here when you need more direct help.

Plans

Individual Plan Team Plan

Policy

Terms Privacy Messaging compliance

People

Contact Us