Use this page for quick answers about setup, plans, reminders, app navigation, and how On Time handles ongoing reminder follow-through. If you need account-specific help after reading the FAQ, you can still contact us.
How to use this page
These answers are written in plain product language and focus on how the service works from a client perspective. If you are comparing options, start with Plans. If you are already using the service, the reminder and app-navigation sections are usually the fastest path.
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1) Device login and setup
Use your mobile number to request a one-time sign-in code. After you enter the code, On Time can continue setup and connect your account to reminder delivery.
Your mobile number is used for secure account access and, when enabled, for reminder and service-related SMS delivery.
Wait a moment, confirm the number you entered, then request a new code if needed. Codes are short-lived for security.
2) Plans
The plans are designed around different levels of reminder structure and follow-through. Standard is the lighter baseline, Steady adds more consistency, and Focused is for workflows that need tighter attention and clearer persistence.
Standard: usually the lightest reminder pattern, with simpler timing and basic follow-up for people who want straightforward coverage without too much intensity.
Steady: usually adds a more consistent cadence, with reminders spaced to keep commitments visible and follow-through easier to maintain.
Focused: usually uses the strongest timing and persistence, with more active reminder behavior for commitments that need tighter attention or clearer acknowledgement.
Choose based on how much reminder support you want, how often timing matters, and whether you want a more active follow-through experience.
Yes. If you are unsure which plan fits your workflow, use the Contact Us page and we can point you in the right direction.
3) Calendar account connection
On Time is intended to work with the calendar accounts people commonly use for personal and work scheduling, including supported Google Calendar and Microsoft/Outlook calendar connections when those options are available in your setup.
When calendar connection is available, On Time sends you through a secure calendar sign-in and approval flow. You choose the calendar account, approve the requested access, and then return to On Time with the calendar connection registered to your account.
Calendar OAuth lets you connect your calendar without giving On Time your password directly. It is the standard permission flow for linking calendar providers while keeping access scoped to the connection you approved.
4) Reminder channels and notifications
Depending on your setup, On Time can support channels such as SMS, voice, email, or app-related notifications.
Yes. Service alerts cover account access, sign-in, and operational notices. Reminder notifications are tied to scheduled follow-through and timing.
Some reminder flows are intentionally persistent so time-sensitive commitments are less likely to be missed.
5) App screens and navigation
Start with the main reminder and account areas. From there you can review upcoming items, check delivery details, and move into setup or edits when needed.
Not always. Some screens depend on your account state, plan, or whether you are using individual or team-oriented workflows.
6) Reminder Center
Reminder Center is the place where reminder activity is organized so you can review what is scheduled, what is active, and what may need attention.
You can typically check reminder status, review timing, and look at the items that need acknowledgement, follow-up, or adjustment.
7) Individual reminders
An individual reminder is a single scheduled item tied to one commitment, deadline, or task.
Yes. Individual reminders are meant to be understandable on their own, so you can review or adjust a specific item without losing track of the rest of your schedule.
8) ACKing reminder series
ACK means you are actively acknowledging that you saw the reminder series and are treating it as received.
It gives clearer follow-through, reduces ambiguity, and helps show that an active reminder has been seen instead of ignored or missed.
That depends on how the reminder flow is configured. In some cases ACKing resolves the active series, while in others additional follow-up may still appear if more action is expected.
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